Refund Policy

At Green Valley Flags, we want you to be satisfied with the products you receive. Because many of our products are made to order and produced to your specifications, the rules around returns, refunds, and cancellations are different from those for standard retail goods. The information below explains how we handle those situations.

Returns of Products with Defects

If a product you receive is faulty due to a manufacturing issue, you may contact us within 14 days of receipt to report the problem. The live policy asks customers to provide their name, order number, a clear description of the issue, and digital images showing the defect.

In many cases, issues can be reviewed and resolved by email. If the fault cannot be confirmed remotely, we may ask that the product be returned for inspection before a replacement or other resolution is issued. :contentReference

Returns of Non-Faulty Products

The live Refund Policy states that Green Valley Flags generally cannot accept returns of non-defective products. This applies not only to customized products, but also to stock-design banners that are printed when ordered rather than held as resalable inventory.

Because products are made or printed specifically for the customer, non-defective items cannot typically be returned, exchanged, or restocked for resale unless there is a verified defect or evidence of poor workmanship.

Refunds Before Production

If you place an order and quickly decide not to proceed, Green Valley Flags generally allows a one-hour window after ordering or proof approval before production begins. If you contact the team by phone within that hour, the live policy says a full refund can be issued.

If you have questions, concerns, or doubts about your order before production begins, it is best to contact the team immediately so any issues can be discussed before manufacturing starts.

After Receipt of Goods

If you receive your goods and believe there is an issue caused by oversight or poor workmanship, Green Valley Flags asks that you contact them so the situation can be reviewed and corrected where appropriate. The policy also encourages customers to carefully check design details before ordering to reduce the risk of dissatisfaction.

Please review the following before approving or placing an order:

1. Text: check spelling, font, size, and placement to ensure it matches your expectations.
2. Sizes: confirm the product size and the quality/resolution of your submitted artwork. Make sure the item fits your needs and, where relevant, your pole or hardware.
3. Previewing Your Design: review proofs, templates, or uploaded artwork carefully before production begins.

Cancellations

The live policy states that customers may request edits or a full cancellation within one hour of purchase for stock designs or within one hour of proof approval for customized designs. This request must be made promptly so production has not yet started.

After that point, because each product is made to order, the order may no longer be eligible for cancellation. The live policy also states that if cancellation is requested before production but outside the initial one-hour full-refund window, a 35% charge may apply.

Need Help?

If you are unsure whether your situation falls under a defect, cancellation, or refund request, it is best to reach out directly before placing your order or as soon as an issue arises. The sooner you contact the team, the easier it is to review available options.